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How do I make a complaint?

1 Make a product complaint

To make a complaint, contact us via contact form or email us at giving as much detail as possible about the defect so that we can respond to your request more quickly.

2 Fill in the complaint form

To fill in the complaint form, download it by clicking the button below.

Download form

3 Send back the claimed product

Send the product under complaint together with the completed complaint form to the following address:

Roco Mariusz Ciemcioch
95-054 Ksawerów
54a Zachodnia Street  
Tel. +48 784 450 798

Once we have received and processed the complaint product, we will contact you
and inform you of the status of the complaint.